Refund Policy – GoPrv

At GoPrv, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and processes for requesting a refund for products purchased through the GoPrv website. By placing an order with us, you agree to comply with this policy.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • Unused/Undamaged Products: If you are not satisfied with your purchase, you may request a refund within 60 days of delivery. The product must be unused, unopened, and in its original condition, including all original packaging, accessories, and documentation (e.g., user manuals, warranty cards).
  • Defective or Damaged Products: If you receive a product that is defective, damaged, or not as described (e.g., wrong model, missing parts), you may request a refund within 14 days of delivery. We may require photos or other evidence of the defect or damage to process your request.
  • Cancelled Orders: If you cancel an order before it has been shipped, you will receive a full refund. If the order has already been shipped, you will need to follow the return process outlined below once you receive the product.
  • Out-of-Stock or Unfulfilled Orders: If we are unable to fulfill your order (e.g., due to unexpected stock shortages), we will notify you promptly and issue a full refund within 5–10 business days.

2. Non-Eligible Items

The following are not eligible for refunds:

  • Products returned after the 60-day window (unless defective, as noted above).
  • Products that have been used, opened, or damaged by the customer (e.g., scratches from improper use, water damage beyond the product’s rated waterproof capacity).
  • Custom or personalized products (unless defective).
  • Accessories that are missing original packaging or show signs of use.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Customer Support: Email our team at [email protected] with your order number, the reason for your refund request, and (if applicable) photos of the product (e.g., for defective items).
  2. Receive Return Authorization: If your request is approved, we will send you a Return Authorization (RA) number and detailed instructions for returning the product. You must include the RA number on the return package—returns without an RA number may be delayed or rejected.
  3. Return the Product: Ship the product to the address provided in the return instructions. For defective or damaged items, we will cover the cost of return shipping. For other returns (e.g., change of mind), you are responsible for return shipping costs, and we recommend using a trackable shipping method to ensure the product reaches us.
  4. Inspection and Refund Approval: Once we receive the returned product, our team will inspect it to confirm it meets the eligibility criteria. If approved, we will process your refund within 5–10 business days of inspection.

4. Refund Methods

Refunds will be issued using the same payment method used for the original purchase. For example:

  • If you paid with a credit/debit card, the refund will be credited back to that card.
  • If you paid with a digital wallet (e.g., PayPal), the refund will be sent to your digital wallet account.

Please note that the time it takes for the refund to appear in your account depends on your bank or payment provider—this can take an additional 3–7 business days after we process the refund.

5. Partial Refunds

In some cases, we may issue a partial refund. This includes:

  • Products that are returned with missing accessories or packaging (the refund amount will be adjusted to account for the missing items).
  • Products that show minor signs of use but are still in resalable condition (at our discretion).

6. Refund Status

You can check the status of your refund by contacting our customer support team at [email protected] with your order number and RA number. We will provide updates on whether your return has been received, inspected, and processed.

7. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new “last updated” date. Your continued use of our website and purchase of products after the update date constitutes acceptance of the revised policy.

8. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at [email protected]. We’re committed to making the refund process as smooth as possible.

Last updated: July 22, 2025